My Oracle Support Banner

User Stuck In A Loop When Trying To Change Password Unifier Cloud (Doc ID 2289111.1)

Last updated on AUGUST 15, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

A user attempts to log in to Unifier, a message is received that the account is locked.  The Administrator reviews, the account does not show up as locked in the Primavera Cloud Admin tool, even after waiting for sync time. (15 minutes or longer)  

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.