User Stuck In A Loop When Trying To Change Password Unifier Cloud (Doc ID 2289111.1)

Last updated on AUGUST 15, 2017

Applies to:

Primavera Unifier Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

A user attempts to log in to Unifier, a message is received that the account is locked.  The Administrator reviews, the account does not show up as locked in the Primavera Cloud Admin tool, even after waiting for sync time. (15 minutes or longer)  

Cause

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