Engagement Engine: Invalid Characters In Condition Causing Errors (Doc ID 2289745.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

1) Problem: Customer has a new Engagement Engine rule that tries to run a function in some custom JavaScript. However, they have invalid Microsoft Word characters in the syntax of the function call that cannot be processed by JavaScript. This is preventing the rule from running.

2) Actual result: error and rule does not run

3) Expected result: Rule condition can assess cart value and run rule if necessary

Cause

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