Why N/A option for the column "´╗┐Post/Comment Responded To" (Doc ID 2289870.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal


The reports downloaded are not quite accurate. Some questions are listed as not answered on the "Post/Comment Responded To" column, while customers indeed have responded to them. Other questions appear as N/A while they are either responded to or not.

Please see attached report for May. Column I shows the Responded Status of the queries. Nearly all the queries with the N/A and NOs were responded to.
This leads us to report the wrong figures as far as Response Rate is concerned.
 

Solution

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