Error: 'KEY NOT FOUND: Dialogs.UnknownError' When Trying to Open the Oracle Primavera Cloud User Administration Application (Doc ID 2291007.1)

Last updated on OCTOBER 19, 2023

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.7.0 and later
Information in this document applies to any platform.

When a user attempts to log into the Cloud Administration portal, the following error occurs:

Unable to load data
KEY NOT FOUND: dialogs.unknownError

Behind the popup, the following is shown:

The page you requested is not available in the current context.

The issue can be reproduced at will with the following steps:
1. Attempt to log into the Cloud Administration portal.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.