Account Drill Down After Converting A Lead Is Showing A Square In The UI (Doc ID 2291570.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 to 11.12.1.0.0 [Release 1.0]
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
After Converting a lead the accounts and contacts are created.
When trying to drill down on the account link, instead of opening the record in a popup window, it is showing a square box in the UI.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. create a lead with Account and Contact (Note the account and contacts are not created in OSC).
2. click save and continue
3. then click qualify button on the edit page to mark the lead as qualified.
4. go to action and click convert.
5. Pop up message arises click ok and then a confirmation message pops up. click ok
6. Now click save.
7. try to drill down on the Account, you will see a square box in the center of the page instead of opening the record.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot open account records from the drilldown link after the Lead conversion process.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms