Web Services removes values for some fields, but unchanges others.
Last updated on JULY 31, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Customer wants to update a contact record. The customer is setting up a 3rd party tool to change these values. The customer wants to change only a view values via their 3rd party tool, but they always want to send certain values. Assume the below example has the following values:
Below is a example of the type of Payload they are running. It is restricted to 4 fields. PartyId is the identifier. FirstName is passed as blank (to show that the final value for first name is unchanged). LastName is the value being changed. EmailAddress is passed as blank (which, unlike FirstName, the value changes from the existing email address to blank). Customer is running the following Payload:
Each time this runs, the email is set to blank, but First Name is not.
Why is Email Address treated differently than First Name?
Update Contacts via Web Services.
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