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Error: "IAM-3040002: User challenge questions have not been set" And User Account Is Locked But Does Not Show As Locked In Cloud Admin Utility (Doc ID 2291625.1)

Last updated on AUGUST 14, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.6 and later
Information in this document applies to any platform.

Symptoms

User initially receives message: Your account is locked. You can unlock your account by going to FORGOT PASSWORD. User follows the FORGOT PASSWORD process but does NOT enter the challenge questions (because the challenge questions/answers had not been originally set up).

The password reset process then fails with the following error due to the "challenge questions" not being set up:

ERROR
-----------------------
IAM-3040002: User challenge questions have not been set

Cause

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