Status Bar Always Shows "Pending" Even Though Submited Job Has Completed. (Doc ID 2291955.1)

Last updated on AUGUST 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.7.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.7.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Status bar shows incorrect last job status.

EXPECTED BEHAVIOR
-----------------------
Status bar should show correct last job status.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log-in to P6 Pro for EPPM.
2. Submit job of Update-Baseline.
3. Note that the status bar shows "Last Job Request: Pending".
4. Click Tools -> View Status, click "Refresh" button to get the latest status of submitted job.
5. Note that the status bar keeps showing "Last Job Request: Pending" even though the submitted job has completed.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view correct last job status.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms