Primavera Analytics Unavailable "500 - Internal Server Error" (Doc ID 2292252.1)

Last updated on AUGUST 11, 2017

Applies to:

Primavera Analytics Cloud Service - Version 16.2.0.0 and later
Primavera Analytics - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to access Analytics, the following error occurs.

ERROR

500 -- internal server error

In the logs you can see the following:

<TIMESTAMP> <INFO> <NodeManager ComponentManager> <The server 'obips1' with process id 16061 is no longer alive; waiting for the process to die.>
<TIMESTAMP> <FINEST> <NodeManager ComponentManager> <Process died.>
<TIMESTAMP> <FINEST> <NodeManager ComponentManager> <get latest startup configuration before deciding/trying to restart the server>
<TIMESTAMP> <INFO> <NodeManager ComponentManager> <Server failed but will not be restarted because the maximum number of restart attempts has been exceeded>
<TIMESTAMP> <FINEST> <NodeManager ComponentManager> <runMonitor returned, setting finished=true and notifying waiters>

<TIMESTAMP> <WARNING> <Node Manager command 'INVOCATION' failed unexpectedly due to: [Connection refused]. Please check Node Manager log and/or server log for detailed information.>
<TIMESTAMP> <WARNING> <Node Manager command 'INVOCATION' failed unexpectedly due to: [Connection refused]. Please check Node Manager log and/or server log for detailed information.>
<TIMESTAMP> <WARNING> <Node Manager command 'INVOCATION' failed unexpectedly due to: [Connection refused]. Please check Node Manager log and/or server log for detailed information.>


STEPS

The issue can be reproduced at will with the following steps:
1. Access the stage URL https://<company>.oracleindustry.com
2. Choose Primavera Analytics
After step 2 the above error can be seen.

Cause

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