Contact SOAP Web Service Is Pulling Back Multiple Results With The Same Party Id (Doc ID 2292569.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
Contact SOAP service is pulling back multiple results with the same Party Id

We are using the Contact SOAP service (findContact) to pull Sales Cloud records into our business intelligence tool. Recently, it has been brought to my attention that users are seeing duplicate contact records in their reports from Sales Cloud. Upon further investigation, we have identified certain records in the service response that have the same Party Id with slightly different data in the response payload.


EXPECTED BEHAVIOR
-----------------------
Web service should not return duplicate records.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Make a findContact ws call to Sales Cloud.
2. Response has duplicate contact information.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are seeing duplicate results in WS response for same PartyId thereby creating duplicates in Target system.

Changes

 Contact Points with multiple Primary Phones.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms