Fusion Application - Global Payroll - Failed to lock the records in table PAY_ELEMENTS_TYPES_F with key oracle.jbo.Key [300000042622065 1951-01-01 417-12-32 ], another user holds the lock (Doc ID 2293199.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Fusion Global Payroll Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : Release 12 version, UK - United Kingdom Legislation

When attempting to create an element eligibility ,the following error occurs.

ERROR
-----------------------
"Failed to lock the records in table PAY_ELEMENTS_TYPES_F with key oracle.jbo.Key [300000042622065 1951-01-01 417-12-32 ], another user holds the lock "


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create element eligibility > Manage Element entries > Element summary > Element eligibility
2. Error is returned


Cause

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