Poor Product Hub Performance - Out of Memory Error (Doc ID 2293225.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Fusion Product Hub Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On Fusion Product Hub: 11.12.1.0.0
When attempting to navigate to the Product Information Management Module, the following error occurs.

-- Error
The Oracle Cloud Environment is currently unavailable

-- Expected Behaviour
Expect to be able to navigate to the Product Information Management Module without error

 -- Steps
The issue can be reproduced at will with the following steps.
1. Log into instance
2. From the Homepage, select Product Management
3. Then select Product Information Management --> Error Occurs

-- Business Impact
The issue has the following business impact:
Due to this issue, users cannot consistently navigate to and work within the Product Information Management Module

Cause

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