Dashboard View And Descriptive Prompts Display Non-English Characters As Boxes In Classic View (Java Applet) (Doc ID 2293497.1)

Last updated on AUGUST 14, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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In the classic view, the Non-English characters (e.g. Thai) are displayed as boxes in Dashboard views, and descriptive prompts when highlighting over the activity name.

EXPECTED BEHAVIOR
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The Non-English characters are displayed correctly.

STEPS TO DUPLICATE
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The issue can be reproduced at will with the following steps:

  1. Log into P6 EPPM
  2. Switch to the classic view
  3. Browse to the dashboards view and observe that the WBS names are displayed as boxes
  4. Browse to Projects, then Activities and highlight over an activity record
    1. the descriptive prompts show non-English characters as boxes

Cause

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