Error During Sync Process - Step: Querying Records

(Doc ID 2293505.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

When attempting to sync,
the following error occurs.


Cannot create object error box:
Object cannot be created before the first sync completed.

Connection error message box:
Message: Application experienced technical difficulties. Further troubleshooting should be done by technical support.
Error code: FC0020


The above is a standard error if the first sync process does not end correctly or if it's still in progress.

The issue can be reproduced at will with the following steps:
1. run first sync
2. sync fails with error at querying records step (third step, see screenshot)


The issue has the following business impact:
Due to this issue, users cannot fully utilize the addin because the first sync did not finish


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