Support: Severity Levels Explained (Doc ID 2293664.1)

Last updated on JUNE 12, 2024

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 9 and later
Information in this document applies to any platform.

To provide an explanation of each severity level used in service requests (SRs).

Document intended for use by Support and by clients of all expertise levels.

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In this Document

Purpose

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