Error On Mobile Sales Cloud App after TAP SSO is configured.

(Doc ID 2293668.1)

Last updated on AUGUST 31, 2017

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Classic Mobile Sales App

Error on mobile sales cloud app when signing in under new SSO.

(Screen shot of error from Mobile attached).

ERROR
-----------------------
Authentication Required
Server www.example.fs.us6.oraclecloud.com is requesting your username and password. The server says "OAM 11g"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Try to login Mobile Sales App with SSO provided;
2. Error occur.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the TAP SSO for the Mobile Sales App.

Changes

 Requested TAP SSO to be configured to Mobile, access is still enabled on Mobile App.

Cause

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