Advanced Log in Classic View Cannot Be Opened, Throws: "The system could not process your request. Logging in again may help in some cases. Contact your System Administrator" (Doc ID 2294084.1)

Last updated on AUGUST 04, 2017

Applies to:

Primavera Unifier Cloud Service - Version 17.4 and later
Information in this document applies to any platform.

Symptoms

On Unifier : Version 17.4

When attempting to open, or drill-down into, an Advanced BP Log in Classic View a generic system error is thrown.

ERROR
-----------------------
"Alert The system could not process your request. Logging in again may help in some cases. Contract your System Administrator if you are still having problems." The list populates so it seems to just be the drill down that doesn't work.

Excerpt from the Unifier log file:

/studio/datapicker/tree/expand throws an exception at
file:///studio/datapicker/action.xml:452: ~
file:///studio/datapicker/action.xml:452: java.sql.SQLSyntaxErrorException:
ORA-00918: column ambiguously defined

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Log into Unifier
  2. Navigate to the applicable workspace that it utilizing the Advanced Log
  3. Attempt to open, or drill-down into, one of the items
  4. Note the error that is returned

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users will generate a Generic System Error whenever they choose a planner in the noted Node and BP log.

Cause

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