The Pop Up Window For Email Address In Contact Tab Is Not Same With The Email Address

(Doc ID 2295357.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
-------------------------
When the customer hovers over the email address for Monika Niessner on the Contact Landing page, the email address appears in a title box.
The problem is that this email displays twice. Example:
Primary Email : monika.niessner@fritzwinter.demonika.niessner@fritzwinter.de

However, if you go to the contact's details page, and hover over the email address there, the email displays correctly:
monika.niessner@fritzwinter.de

This issue affects all users, but only this contact.


EXPECTED BEHAVIOR
-----------------------------
When the customer hovers over the email address for Monika Niessner on the Contact Landing page, the email address appears in a title box. Example:
Primary Email : monika.niessner@fritzwinter.de

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Contact landing page in SUI.
2. Search for contact: Monika Niessner
3. Hover over the email address.
4. Title pop-up display duplicate email.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the email correctly

Cause

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