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Abandoned Cart Email Is Not Working (Doc ID 2295534.1)

Last updated on APRIL 18, 2023

Applies to:

Oracle Commerce Cloud Service - Version 21.1.1 and later
Information in this document applies to any platform.

Symptoms

On the test storefront, no emails are received by shoppers who have logged in and added products to cart but have not checked out.

STEPS TO REPRODUCE ISSUE
On the OCC Storefront:

  1. Register/login as a user with a valid/accessible email address
  2. Add an item to the cart
  3. Leave the storefront (close browser, navigate to another site, etc)
  4. Do not visit the storefront
  5. After a day or two, notice that no "abandoned cart" email is received, even though this email is set to be sent after 24 hours of leaving the site


ERROR MESSAGES
None from the user perspective, as the lack of an email being received is the symptom/problem.

Cause

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In this Document
Symptoms
Cause
Solution


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