Abandoned Cart Email Is Not Working (Doc ID 2295534.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

AFFECTED APPLICATION
Storefront

ISSUE SUMMARY
On the test storefront, no emails are received by shoppers who have logged in and added products to cart but have not checked out.

STEPS TO REPRODUCE ISSUE
On the OCC "Test" Storefront:

  1. Register/login as a user with a valid/accessible email address
  2. Add an item to the cart
  3. Leave the storefront (close browser, navigate to another site, etc)
  4. Do not visit the storefront
  5. After a day or two, notice that no "abandoned cart" email is received, even though this email is set to be sent after 24 hours of leaving the site


ERROR MESSAGES
None from the user perspective, as the lack of an email being received is the symptom/problem.

EXPECTED RESULT
At the very least, AbandondedOrderService should send an email to shoppers who have added products to cart but not checked out after some time (days) have elapsed.

RECENT SYSTEM CHANGES
The site is being implemented, so numerous changes are occurring.

Cause

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