R12 FCL loses focus when clicking on FCL dropdown

(Doc ID 2295628.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

In IE 11.0.44, When clicking on a Fixed Choice List field in many parts of the application to get the LOV options it must be clicked on twice.

Clicking on an FCL once should open the list

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud in IE
2. Navigate to contacts page
3. Click on Advance search filter
4. Click on the drop down which says All records I can see
5. The focus goes to the next field and the dropdown list doesnot open
6. on next click anywhere in the screen, the dropdown opens
The issue has the following business impact:
Due to this issue, users cannot must click 2 times to see the values


 OSC code in Internet Explorer.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms