Email Address Is Not Showing Correctly On Accounts And Contacts For A User

(Doc ID 2295900.1)

Last updated on SEPTEMBER 02, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

Customer has one employee left the company and new employee got hired. They renamed email, first and last name to show new employee information. This is not reflected in the UI.

Correct information of new employee should show on accounts

The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. Navigate to Accounts > Search for account name "Summit%"
3. Drilldown on this account.
4. Click on team subtab and click on new employee record.
5. You can see old employee email in there

The issue has the following business impact:
Due to this issue, All accounts owned by new employee has the old employee email on it.


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