User Has Three Transactions that Never Clear From The BPM Worklist and are Blank When Opened (Doc ID 2296003.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Fusion Time and Labor Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

There are timesheet transactions that do not disappear from the BPM worklist . User A got a blank page when they opened . The completed transaction notifications remain in User A's  worklist after the workaround below even though the transaction is no longer pending.

Workaround Description:
Give time and labor manager role to the administrator . Do not give this access to all line managers . The administrator goes into the time and labor UI and searches on employee and approves a timesheet.  The three transactions are no longer pending

 
Users expected to be able to approve via the worklist without a blank notification. User's expect that after the administrator approved via the time and labor UI , the notification would be purged from the worklist


The issue can be reproduced at will with the following steps:

1. User A inconsistently gets a blank page when he opens timesheet approval notifications . All timesheets go to project manager instead of line manager. User A is a delegated user.
2. Use the following alternative solution described above.
3. User A opens the BPM worklist and day after day the notifications do not clear.
4. The issue happens inconsistently with other users as well.

 

Cause

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