CDM: Batch Address Cleansing Failing - 500 Internal Server Error (Doc ID 2296088.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

ACTUAL BEHAVIOR
---------------
Batch Address Cleansing Failing

Customer is trying to run the Address Cleansing Batch and it is giving them an error.

Error : 500 Internal Server Error

Selection Criteria:

Party {Creation Date} After System Date - 7 days.
Location {Country} Equal to US
Party Usage {Party Usage Name } Equal to SALES_ACCOUNT

EXPECTED BEHAVIOR
-----------------------
Address Cleansing should work without an error.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Address Cleansing.
2. Received an error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run address cleansing.

Cause

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