Error When Publishing Via The Oracle SRM App (Doc ID 2296240.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

When publishing via the app, user has encountered an error where a message appears along the lines of 'unable to post', which resulted in the user trying again. Even though the message appeared 'unable to post' the tweet was still sent multiple times meaning we had duplicate tweets sent.

User immediately went in to the Twitter native app to delete the posts as they didn't want duplicate tweets on account. Using version 1.13, the latest version. Customer had tried another test tweet and received the error message. Have attached the message.
 

Solution

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