Duplicate "Product Management" Entity In The Menu Category Creating A New Work Area

(Doc ID 2297068.1)

Last updated on AUGUST 15, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to add Menu Items in Desktop Work Area creation,
the following error occurs.

ERROR
-----------------------
There are multiple entries for 'Product Management'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Oracle Sales Cloud Application
2. Create a new Custom Object: Then create and activate a new Sandbox and navigate to Application Composer.
3. Create one text field and then proceed to Page section
4. Navigate to Desktop Page --> Create Work Area
5. In the first tab "Configure Navigator Menu and Regional Search", there are two "Product Management" entities in the Menu Category list

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a desktop page work area menu item

Cause

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