P6 Professional for EPPM Takes a Very Loong Time to Login

(Doc ID 2297423.1)

Last updated on OCTOBER 03, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to login P6 Professional, after about 40 seconds, the following message is received:

MESSAGE

Your database is not set for optimal refresh performance. To correct this problem, please contact your System Administrator or see the Administrator's Guide.

STEPS

1. Login to P6 Professional.
2. Track the time it takes to get to the projects view.
3. Observe it takes anywhere from 45s - 60s to complete.


BUSINESS IMPACT

The issue has the following business impact:
Due to this issue, users cannot use P6 correctly.

Changes

 

Cause

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