My Oracle Support Banner

User Unable To Login (Doc ID 2297565.1)

Last updated on JANUARY 20, 2019

Applies to:

Oracle Financial Services Revenue Management and Billing Cloud Service - Version NA and later
Information in this document applies to any platform.


For a password change, the user answered all the challenge questions and it took him to password reset page. But after clicking on save he is getting the attached error.

IAM-3040002 : User challenge questions have not been set.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.