How to send an Email Notification To the Contact Owner In Contacts Object Workflow? (Doc ID 2297700.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Goal

We would like to be able to send to the Contact Owner an Email Notification in Sales Cloud, e.g. when an attribute such as the Do Not Email flag is updated. However, when setting up such a process using Object Workflow in Application Composer, the Contact Owner is not available to select in the To Address / Recipient settings.
- are there any plans to add Contact Owner to the list of selectable Resources?
- what workaround(s) are available for this, e.g. please can you provide any steps / script required to populate a Custom text field on the Contact with the Contact Owner's Email Address?

Solution

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