REL12UPG - I Can't Access Accounts (Doc ID 2298177.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to access Account object an error is displayed
ERROR
-----------------------
"ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with:ADF_FACES-60096:Server Exception during PPR, #


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in OSC
2. Navigate to Account object
3. Try to open an Account
4. An error is displayed: "ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with:ADF_FACES-60096:Server Exception during PPR, #

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot work with Account records

Cause

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