Agent - Order Failing During Checkout Process (Doc ID 2298249.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

AFFECTED APPLICATION
Agent

ISSUE SUMMARY
The customer's order o3260005 is exhibiting strange behaviors on the storefront and agent. First, it appears that the order is authorized by CyberSource, but not with the customer's OMS. Further, the user that created the order is having trouble using the order, and when Berkshire tries to manipulate the order in the agent, they receive an error (see below), though the order itself is visible.

ERROR MESSAGES

On the production agent:
  ERROR
  An internal error occurred while processing input request.
  Return code 50001000

EXPECTED RESULT
  Orders should be completely processed by the Agent server without errors.


Cause

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