File format and character format is display unusual in Windows Webmail

(Doc ID 2298375.1)

Last updated on JANUARY 01, 2018

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

File format and character format is display unusual

ERROR
-----------------------

File in the attachment format is not proper

STEPS
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The issue can be reproduced at will with the following steps:
1. Goto to BI --> Schedule a report --> Run the agent --> see the email attachment --> undetermined format

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the report in correct format

Cause

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