When Provisioning Users in the Primavera Cloud Admin the Error "User Organization Is Not Existed in Application"

(Doc ID 2298556.1)

Last updated on AUGUST 18, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 17.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to provision/deprovision users in the Primavera Cloud Admin tool, the following error occurs.

ERROR
-----------------------
2017-08-08 13:50:02 GMT [UserResource] - Creating/Assigning Application Access for Users: 1
2017-08-08 13:50:02 GMT [UserResource] - Processing User(1/1): USER20
2017-08-08 13:50:04 GMT [UserResourceApi] - Completed Assigning Application Access [PrimaveraP6Production]
2017-08-08 13:50:04 GMT [ApplicationProvisionServiceImpl] - unassigning Application Access failed : PrimaveraUnifierProduction due to Error while deleting user :[User Organization is not existed in Application.]
2017-08-08 13:50:04 GMT [UserResourceApi] - Revoking Application Access failed for user USER20
2017-08-08 13:50:04 GMT [UserResourceApi] - Completed unassigning of Application Access []
2017-08-08 13:50:04 GMT [UserResource] - Assigned Application Access for User: USER20
  -------------------------
2017-08-08 13:50:57 GMT [UserResource] - Creating/Assigning Application Access for Users: 1
2017-08-08 13:50:57 GMT [UserResource] - Processing User(1/1): USER1
2017-08-08 13:50:57 GMT [ApplicationProvisionServiceImpl] - Assigning Application Access failed : PrimaveraUnifierProduction due to Error while creating user :[User Organization is not existed in Application.]
2017-08-08 13:50:57 GMT [UserResourceApi] - Assigning Application Access failed for user USER1
2017-08-08 13:50:57 GMT [UserResource] - Assigned Application Access for User: USER1

Changes

 

Cause

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