R12: Unable To Open An Existing Account

(Doc ID 2298607.1)

Last updated on SEPTEMBER 14, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

When attempting to open an Account,
the following error occurs.

ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096:Server Exception during PPR #7

The issue can be reproduced at will with the following steps:
1. Open Accounts
2. Search for Account 07249232000127
3. get error

The issue has the following business impact:
Due to this issue, users cannot open a specific account


 R12 upgrade.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms