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New Hire Life Event Immediately Goes to a Processed Status (Doc ID 2298684.1)

Last updated on JANUARY 16, 2020

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

 

When attempting to add New hire life event, it immediately goes to a processed status, then when you try and reopen it
the following error occurs.

ERROR
-----------------------
 The message is ORA-20001: the life event cannot be reopened because there is no electable choice. ORA-06512: at "FUSION.BEN_CLOSE_ENROLLMENT". Line 3400 ORA-06512: at "FUSION.BEN_CLOSE_ENROLLMENT" Line 3454 ORA-06512: at line 1


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enrollment
2. Person Life events
3. Actions


 

Cause

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In this Document
Symptoms
Cause
Solution
References


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