New Hire Life Event Immediately Goes to a Processed Status
(Doc ID 2298684.1)
Last updated on OCTOBER 16, 2023
Applies to:
Oracle Fusion Benefits Cloud Service - Version 11.1.11.1.0 and laterInformation in this document applies to any platform.
Symptoms
When attempting to add New hire life event, it immediately goes to a processed status, then when you try and reopen it
the following error occurs.
ERROR
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The message is ORA-20001: the life event cannot be reopened because there is no electable choice. ORA-06512: at "FUSION.BEN_CLOSE_ENROLLMENT". Line 3400 ORA-06512: at "FUSION.BEN_CLOSE_ENROLLMENT" Line 3454 ORA-06512: at line 1
STEPS
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The issue can be reproduced at will with the following steps:
1. Enrollment
2. Person Life events
3. Actions
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |