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SSO Environment Is Not Switching On Re-install (Doc ID 2298893.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Microsoft Outlook

SSO environment is not switching on re-install, even if install in SSO mode is properly done using the right environment after uninstall.

SSO install should only be using the environment provided in the install script. Not to remember the environment between two successive installations.

The issue can be reproduced at will with the following steps:
1. Install the Outlook in SSO Mode for Dev Instance.
2. Open the Outlook login Screen. The Dev Environment Url and Other details will be there and User is able to login with Dev environment details.
2. Uninstall the Outlook.
3. Install the Outlook in SSO Mode for Production Environment.
4. The SSO login screen Appears with Dev Url and User is logging into the Dev Environment instead of Prod.

The issue has the following business impact:
Due to this issue, users cannot switch environment.


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