Why we Cannot Open Accounts - ADF Error is displayed

(Doc ID 2299168.1)

Last updated on AUGUST 21, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Accounts, Contacts, Households

When attempting to open accounts an error is displayed

ADF_FACES-60097: For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096: Server Exception during PPR, #13

The issue can be reproduced at will with the following steps:
1. Account Object
2. Try to open any account

The issue has the following business impact:
Due to this issue, users cannot work with accounts


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