Cannot Modify Email Designer Templates after Upgrade to Version 2017 R1

(Doc ID 2299205.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2017 R1 to 2017 R1 Update 3 [Release 2017]
Information in this document applies to any platform.


After opening an Email Template, the template does not load and only the action buttons are displayed.

When attempting to click any of the email template buttons, nothing happens and nothing is changed.

Navigation links on the page work without issue.


The environment was recently upgraded to version 2017 R1.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms