My Oracle Support Banner

Facebook Managers Not Appearing as Admins for Media Accounts in Workflow and Automation (Doc ID 2299862.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflow and Automation

User successfully added a new media account to Workflow and Automation; however, the details page for this new account does not list all users who have manager access on the Facebook side. Why are these others users not appearing on the details page?

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.