Facebook Managers Not Appearing as Admins for Media Accounts in Workflow and Automation (Doc ID 2299862.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflow and Automation

User successfully added a new media account to Workflow and Automation; however, the details page for this new account does not list all users who have manager access on the Facebook side. Why are these others users not appearing on the details page?

Cause

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