Unable To Create Appointment/Task From Opportunity Using CMS Mobile App (Doc ID 2300025.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle CRM On Demand - Version 031CS and later
Information in this document applies to any platform.

Symptoms

When attempting to create Appointment/Task, the following occurs...
  
  EXPECTED BEHAVIOR
  -----------------------
  The application should create Appointment/Task records.

  ACTUAL BEHAVIOR
  -----------------------
  The application is throwing an error

  BUSINESS IMPACT
  ----------------------
  The customer cannot create Activity records.
  
  STEPS
  -----------------------
  By following these steps the issue can be reproduced:
  1. Login to CMS application
  2. Create an Activity from Opportunity detail page
  3. It throws an error

Error: "You cannot create a Task or Appointment with Activity Fieldname as Step or Siebel. (SBL-DAT-56810)"(SBL-EAI-04376) : document/urn/crmondemand/ws/ecbs/opportunity/:OpportunityInsert"

Cause

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