Lead Conversion And Qualifying Is Resulting Into Error

(Doc ID 2300060.1)

Last updated on SEPTEMBER 16, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Qualify OR Convert Leads into Opportunities, the following error occurs.

ERROR
-----------------------
The Lead was not saved because the customer record has been deleted. Remove the invalid customer or associate a valid customer to the Lead and save again (MKL-315066)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Leads
2. Click on any one of Unqualified Lead
3. Click on "Qualify" button
4. Status is Changed to "Qualified"
5. Click on "Save" button
6. Above error message appears

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms