Error Logging into Prime: "You Are Not Authorized to Run Prime. Contact Your Administrator"

(Doc ID 2300073.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Oracle Prime Cloud Service - Version 17.6 and later
Information in this document applies to any platform.

Symptoms

Error accessing Prime

ERROR
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"Enter a valid username and password" and "You are not authorized to run Prime. Contact your administrator".

STEPS
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The issue can be reproduced at will with the following steps:

  1. Log into Prime
  2. Notice the error

Changes

 

Cause

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