Error: "Unable to Add a New Report Layout to BI Publisher" When Updating or Adding a Layout to an Existing Report

(Doc ID 2300198.1)

Last updated on SEPTEMBER 19, 2017

Applies to:

Oracle Prime Cloud Service - Version 17.5 and later
Information in this document applies to any platform.

Symptoms

When attempting to update or add a layout to an existing report in the Reports module, the following error occurs.

ERROR

Unable to add a new report layout to BI Publisher. To resolve this issue, contact your administrator.
An unknown error has occurred.
PRM - 000000000

STEPS

The issue can be reproduced at will with the following steps:
1. Log into Prime and go to the Reports module.
2. Select a report and go to the tab "Layout".
3. Error occurs.


Changes

 

Cause

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