An error occurs when with createPeron operation of the PersonService web service. (Doc ID 2300306.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Customer Data Management Cloud Service - Version 11.12.1.0.0 and later
Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Data Quality, Customer Hub

An error occurs when with createPeron operation of the PersonService web service.

ERROR
-----------------------
HZ_EMAIL_ACCESS_ERROR
You cannot create, update, or delete the personal e-mail because you do not have permission.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using SOAPUI execute the attached request payload using a user without the out of the box Sales Administrator role
2. The error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, the web service is failing.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms