Getting An Error Upon Drilldown on Account Record

(Doc ID 2300561.1)

Last updated on SEPTEMBER 02, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Accounts, Contacts, Households

When attempting to click on any account record from account list view.,the following error occurs.

ERROR
-----------------------
ADF error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. click on Account icon from springboard
2. click on any account record from account list view.
4. Getting an error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access any existing account

Cause

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