How To Associate New OS/OSR for a Party? (Doc ID 2300763.1)

Last updated on SEPTEMBER 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.11.1.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.11.1.0 version, Accounts, Contacts, Households

ACTUAL BEHAVIOR
---------------
The desire is to import the relationship data that is needed to link an account between OSC and another service (such as RightNow). To do that, it is necessary to use HZ_ORIG_SYS_REFERENCES table (Import table: HZ_IMP_ORIG_SYS_REFERENCES).

According to some docs, you may want to import to "OwnerTableId" field, but cannot find it to import to.

EXPECTED BEHAVIOR
-----------------------
It is expected that you would find OwnerTableId field to import to.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot Import correctly.

Cause

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