Receive Blank Window White Screen When Clicking Create Product Button

(Doc ID 2300800.1)

Last updated on AUGUST 24, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On: Release 12 version, Sales, Sales Catalog

ACTUAL BEHAVIOR
---------------
Receive Blank Screen when clicking "Create Product"

EXPECTED BEHAVIOR
-----------------------
create product window should appear

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Sales Cloud
2. go to Product Management
3. click Create Product button

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create a product via the UI.

Cause

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