Attempting to Approve Record via Email the "To" Field Is Populating With Only With Dashes '----' (Doc ID 2301014.1)

Last updated on AUGUST 25, 2017

Applies to:

Primavera Unifier Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On Primavera Unifier Cloud - Any Version
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When clicking on any button to take action on a Business Process from an email that is received, the response message that opens has the TO field populated with dashes '----'.

EXPECTED BEHAVIOR
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The TO field should be populated with the name of the email address for the project/shell.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot approve actions from the email response for Primavera Unifier.

Cause

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