CF-0649-F Catastrophic Error When Trying To Display Users Logged In From P6 EPPM Client (Doc ID 2301038.1)

Last updated on SEPTEMBER 01, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.1.0.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 16.1.0.0 and later
Information in this document applies to any platform.

Symptoms

From the P6 Client, when trying to determine the users logged on to the system, receiving the following error:

ERROR
-----------------------
CF-0649-F Catastrophic Error

STEPS
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The issue can be reproduced at will with the following steps:

  1. Launch P6 Client (connecting to EPPM or CloudConnect database) as 'User 1'
  2. Open a Project
  3. Launch P6 Client (connecting to same EPPM or CloudConnect database) as 'User 2'
  4. Verify no projects are open
  5. As 'User 2' - Select File / Open
  6. From the Open Project selection screen, click on the Users button
  7. Observe the error


Alternate Steps
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  1. Launch P6 Web as 'User 1'
  2. Open a Project
  3. Launch P6 Client (connecting to same EPPM or CloudConnect database) as 'User 2'
  4. 'User 2' is able to view users logged in and it returns information of who is logged in. Remain in that session do not close out of viewing users logged in
  5. Launch P6 Client (connecting to same EPPM or CloudConnect database) as 'User 3'
  6. Open a Project
  7. 'User 2' refreshes the window and receives catastrophic error


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the functionality to see what users are logged on.

Cause

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