Release 12 Upgrade, Error: "Unable to connect to BI Presentation Server using the connection Id=MarketingServer"

(Doc ID 2301051.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.12.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.12.1.0.0 version, Analytics

When attempting to run a dashboard, the following error occurs.

ERROR
-----------------------
Unable to connect to BI Presentation Server using the connection Id=MarketingServer. Please ensure that it is running and configured properly



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login in OSC
2. Navigate to Marketing Share dashboard
3. Error occurs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access that report

Cause

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