Engage Shows Posts From My Newsfeed And Timeline, I Thought It Only Included Owned Messages?

(Doc ID 2301146.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A to N/A [Release V1]
Information in this document applies to any platform.

Goal

Expected functionality for Engage is that it will not be a stream of everything you follow on Twitter (only your tweets/mentions/DMs) however I did a test and it appears that when I select “all channels” for Twitter I’m seeing a feed of everything (not just the customers owned content or content mentioning them) but it appears to be just a stream of everything including their followers tweets even if they are not directly mentioned.

If I narrow down a column to one of the channels that functionality appears to go away. Why is this happening when I leave the column settings as All channels?
 

Solution

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